We offer a hassle-free return policy. If you’re not satisfied with your purchase, you can return it within 30 days for a full refund or exchange with a receipt or proof of payment.
Yes, we offer countrywide delivery. Shipping fees and delivery times may vary based on your location. We also offer same-day delivery within Nairobi.
We accept fast, safe and secure payments through our M-pesa Till Number
You can reach our friendly customer support team through our Contact Us page, where you’ll find a contact form and our email address. We’re here to assist you with any questions or concerns you may have.
Tracking your order is easy! Once your order is shipped, we’ll send you a confirmation email with a tracking number. You can use this number to track your order’s status on our Order Tracking page.
We provide detailed size charts for each product to help you find the perfect fit. Please refer to the size chart on the product page to ensure you choose the right size.
We process orders quickly to ensure fast delivery, so modifications or cancellations may be limited. Contact our customer support as soon as possible, and we’ll do our best to assist you.
All our pieces are handpicked to guarantee the highest possible quality and condition.
If an item you’re interested in is currently out of stock, you can sign up for notifications to be alerted when it becomes available again. Just enter your email on the product page, and we’ll notify you as soon as it’s back in stock.
Absolutely! Join our newsletter to receive exclusive offers, promotions, and updates on the latest fashion trends. You can sign up at the bottom of our homepage.
Creating an account is easy! Simply click on the “Sign Up” link at the top of the page and follow the prompts to enter your information. You’ll then have access to order history, wishlists, and faster checkout.
Please contact our customer support team as soon as possible if you need to change your shipping address after placing an order. We’ll do our best to assist you, though changes may be subject to the order’s processing stage.
Whether you're a trendsetter, a minimalist, or an adventurer at heart, u2by has something for everyone. Our diverse range of styles caters to various personas.